Returns and Exchange Policy

Exchange Policy

1. Without prejudice to the provisions of the contractual and legal warranty, the consumer has the right to exchange a product received from the store within seven days from the date of receipt. After seven days, the consumer loses this right.

2. For a product to be eligible for exchange, it must be in good condition, and the consumer must not have used or benefited from it. The store has the right to inspect the product before exchange to ensure its safety. The consumer is responsible for paying shipping costs if they wish to exchange the product. For international exchanges, the consumer is responsible for all shipping costs and delivering the product to the shipping company. In the event of a defect or error, the consumer will be compensated.

The consumer does not have the right to exchange a product in the following cases:

1. If the product was manufactured based on a consumer’s request or specific specifications they provided, with the exception of products that are defective or that do not meet the specified requirements.

2. If the product is video tapes, discs, compact discs, or software programs that have been used.

3. If the product is newspapers, magazines, publications, books, or any other works of authorship.

4. If a defect appears in the product due to the consumer’s misuse.

5. If the contract involves accommodation, transport, or catering services.

6. If the contract involves the purchase of downloadable software products.

Returns Policy

1. Without prejudice to the provisions of the contractual and legal warranty, the consumer has the right to cancel the contract and return a product received from the store within seven days from the date of receipt. After seven days, the consumer loses this right.

2. For a product to be eligible for return, it must be in good condition, and the consumer must not have used or benefited from it. The store has the right to inspect the product before returning it to ensure its safety.

3. The consumer is responsible for the costs associated with the return process. For international returns, the consumer is responsible for all shipping costs and for delivering the product to the shipping company. In the event of a defect or error, the consumer will be compensated.

The consumer does not have the right to return a product in the following cases:

1. If the product was manufactured based on a consumer’s request or specific specifications they provided, with the exception of products that are defective or that do not meet the specified requirements.

2. If the product is video tapes, discs, compact discs, or software programs that have been used.

3. If the product is newspapers, magazines, publications, books, or any other works of authorship.

4. If a defect appears in the product due to the consumer’s misuse.

5. If the contract involves accommodation, transport, or catering services.

6. If the contract involves the purchase of downloadable software products.